Return Policy
It is our policy to provide you with a product that meets your needs at a price
that fits your
budget. Please use our web site as well as the manufactures web sites to do your
research to make
sure all specifications meet your needs.
This return policy applies to all orders including but not limited to INTERNET,
E-MAIL, PHONE,
FAX and IN-STORE purchases.
Please note that we do not accept any returns on special order merchandise.
A+ Maintenance Products, Inc. maintains a comprehensive returns policy to ensure
customer
satisfaction. We accept returns within 15 days from date of purchase.
Damaged Shipments
Your products will be delivered by respected carriers to ensure the best care
for your product(s).
It is important that you inspect each package before accepting your merchandise.
If your packaging
is damaged, you must demand to inspect the merchandise before signing for the
acceptance of the
delivery - Concealed damages that are found after boxes are opened must be
reported within 24 hours
of delivery via email support@hospitalrefrigerators.com
If you need to return your product, please contact customer support
support@hospitalrefrigerators.com for information call 973-394-9005 to request
an RMA (return
merchandise authorization) number in writing. Please remember that all returned
items must be in
their ORIGINAL SEALED BOX and include packing material, manuals, unfilled
warranty cards and all
accessories. Any product that has been installed, or have been attempted to be
installed cannot be
returned. All returns received in good condition (box intact, all accessories
included, UPC and
warranty cards untouched) for credit are subject to a minimum 20% restocking fee
plus shipping and
delivery charges. Sealed manufacturer boxes damaged during return may incur
additional charges. In
case of damage or a defect, customer service will likely ask that you provide
picture of the area of
defect and the serial number of the unit to verify against our records. Please
note that an RMA
number does not guarantee final disposition. All returns are subject to
inspection.
Many returns can be avoided!
Most returns can be avoided before a purchase is made. Please take advantage of
our comprehensive
website. We also recommend that you check specifications and installation guides
on the
manufacturers site for more information. Please call us if you need additional
help with your
research.
Defective Units
A+ Maintenance Products, Inc is an authorized dealer for the manufacturers that
we represent. If
you received a defective unit please keep in mind that most manufacturers will
require a service
call to diagnose the problem before an RMA is issued. All defective appliances
will be serviced by
the manufacturer under manufacturer warranty before an RMA is issued. When a
product needs to be
returned, please contact us to receive an RMA number. All merchandise defects
will be verified by
our returns department prior to shipment of the replacement. Contact information
for the
manufacturer is included in the product literature.
If you are unable to resolve an issue with a defective item with the
manufacturer, please provide us
with your manufacturer case number and we will gladly investigate the
circumstances. If you are
still within our return window and the manufacturer is unwilling to assist you,
Refusing a Package
If you refuse your shipment for any reason other than damage to the package you
will be subject to
our standard return policy. Please note that all refunds are dependent on the
undamaged state of the
product when we receive it.
On-Site Work
Please measure your entrance pathway to your
office/hallways/elevators/handrails/home/desired room
carefully because shipping companies charge an extra fee any additional services
The customer is
responsible for the clearance to make sure that the merchandise can be placed
into their expected
location. If extra service is required you are responsible for any charges. If
an item does not fit
through the pathway to the desired location and the item needs to be sent back
the customer is fully
responsible for any extra charges.
Order Change / Cancellation
You may request an order change or cancellation by phone as long as it has not
been processed for
shipping. There may be a 6.5% fee assessed on cancellations initiated by the
customer if your credit
card has been already been processed. Once your order has shipped you will need
to refer to our
Return Policy to request an RMA number.
Special Delivery Requests
To request a Special Delivery time window, please inquire with the delivery
scheduling agent when
they contact you to arrange a delivery appointment. If a special delivery is
performed upon your
request, you will be billed through us. Please keep in mind we may not be able
to perform special
delivery in all zip codes due to local restrictions.
We are all happy to have you as a valued customer. We will do our best to
provide you with the best
buying experience. Please tell your friends, colleagues about us and ask us
about our buyer
protection programs
Regards,
A+ Maintenance Staff